Ordering

General Ordering information

All products at Better Than Barefoot Sandals are custom made to order specifically for you. That means that we do not have “pre-made” products. Our custom leather sandals are created based on our exclusive "barefit kit". The kit ships to you within 1-3 business days of your order, and includes return shipping so that all you need to do is follow the simple instructions in the kit, add each component to the return box, and ship it back to us with the convenient, enclosed shipping label.

At Better Than Barefoot Sandals, once we receive your completed "barefit kit", we make every effort to ship your completed custom fit leather sandals to you within 2-3 weeks.

Custom Orders

While all leather products on the Better Than Barefoot Sandals web site are custom made to your exact order specifications, we also offer custom ordering. If you don’t see a product or product option on our web site that you would like to have created, we will be happy to accommodate your request.

Do not send us a picture of a product from another company and say “I want that exactly” - as that request will not be accommodated due to copyright and design issues - we will not duplicate products or designs from other companies or designers.

However, if you have something specific in mind, please contact us, and we will design a pair of custom leather sandals to meet your needs.

Custom Orders - Estimates

Better Than Barefoot Sandals is happy to provide you with an estimate for your custom request prior to ordering. Estimates are valid for a period of 5 days, at which time they expire. If you order prior to the estimate’s expiration, we will honor the pricing on the estimate (even if we’ve had to change pricing prior to your order but after your estimate was created or if there was an pricing error on your estimate in your favor). If you choose to order after the estimate has expired, your order will be subject to current pricing.

Order Acceptance Policy

Better Than Barefoot Sandals reserves the right to cancel or refuse any order for any reason, without further explanation, and at our sole discretion. If we choose not to process your order, you will be notified. If you order online and we choose not to process your order, your credit card will not be charged. If you call or visit our studio to order and we choose not to fill the order, we will let you know at that time, prior to finalizing your order.

Following, you will find a few situations under which we absolutely will not process an order (not an all inclusive list):

• If the customer seems unsure of what he/she wants as an end product, we will not process the order.
• We will not process orders that request “exact replicas” of products offered by another company.
• We will not, under any circumstances accept an order via email. (see the note below)

Ordering methods

Online: You may order online at any time 24 hours a day, 7 days a week. If you experience any problems ordering online, please contact us, and we will be happy to assist you.

Phone: You may order via the telephone by dialing 1-800-243-0699 (ext 13) in the U.S. or 1-515-309-1455 worldwide during regular business hours. If we are not available at the time you call, simply leave a message with your name, phone number, and product(s) you are interested in purchasing, and we will return you call to get order information - including payment information. Please do not include payment information in your message.

In Studio: If you would like to setup an in studio appointment to order in person, please contact us at: 515-309-1455 to arrange an appointment.

Email: Email is not a safe or secure method to transmit personal/sensitive information. To that end, we absolutely will not accept any orders with sensitive information included - such as credit card information - transmitted to us via email. If an order is submitted via email, it will be immediately discarded.

Processing Time and Rush Orders

We will process your order in the order it was received. The barefit kit will be shipped within 1-3 business days or your order. Once you return your kit, your custom leather sandals will be started in the order the completed kits are received. This is why we stress the importance of returning the completed barefit kit as quickly as possible, as the date the completed kit is received in our studios is the beginning date for our production time.

Payment Methods:

We accept the following payment methods:

1) Credit Cards: We accept Master Card, Visa, American Express, and Discover. You must provide correct billing address information in your order. We charge credit cards manually, so that we may do fraud prevention screening on each order. Your credit card will be charged when your order is entered into our system. Your credit card will reflect a charge from Saving Grace Enterprises, Inc (Saving Grace Ent), our parent company. In the case of large/multiple item custom orders, you may be required to provide a deposit for us to begin work on your order. In that instance, your credit card will not be charged for the final payment until your kits are ready to ship. For all other orders, your credit card will be charged when we originally receive/process your order. By ordering from Better Than Barefoot Sandals, you agree/accept this term of the sale.

The charge for your order will appear on your credit card statement from Saving Grace Enterprises, our parent company.

2) PayPal - We accept PayPal payments. If paying by e-check through PayPal, your order will not be processed until your e-check payment has cleared. All other PayPal payment methods will not require a waiting period before processing, and will be processed in the order received.

3) Other payment methods: We also accept money orders, cash, and checks. Money orders must be verified prior to processing your order and will delay the shipping of your custom barefit kit. International money orders are not accepted.Cash payments are accepted in our studio and at shows. Do not send cash in the mail. In the case of checks, your order will not be processed until the check clears. If your check is returned unpaid, you will be assessed a fee of $32, and your order will remain pending until you make other payment arrangements.

Sales Tax

Better Than Barefoot Sandals is located in Marion county, in the state of Iowa. If your order is shipped to Iowa, you will be charged 6.0% sales tax on your order. If your order is shipped anywhere in Marion county, Iowa, the local option sales tax will be added, and the total sales tax charged will be 7.0%

International Orders

Better Than Barefoot Sandals accepts international orders from customers in most countries. Some exclusions apply, due to high incidence of fraud in certain countries. No exceptions are made to these exclusions. Additionally, all orders go through our fraud prevention screening, including international orders. Please note: International orders must be shipped to customer’s billing address for first time orders.

Email Confirmations

You will receive a minimum of 4 email confirmations with your online order at Better Than Barefoot Sandals.

• The first email confirmation is an order confirmation. Please review it carefully, and contact us immediately with any errors that you find, changes you will like made, or additions that you would like.
• The second email confirmation is a shipping confirmation for your custom barefit kit. This will contain the tracking information for your barefit kit. This is sent when your kit has been shipped.
• The third email confirmation is sent when we received your completed barefit kit. This gives you an idea as to when we have received your kit and, therefore, an approximation of when we will ship your completed custom leather sandals.
• The fourth email confirmation is sent when we ship your completed custom leather sandals to you. This email will contain tracking information for the package.
• We do not send email updates on order status (aside from those listed above). This reduces email volumes. If you would like your order status, simply contact us, and we will be happy to add you to our automated phone system which provides an automated message with order updates which is updated daily. Occasionally, we may send an order update - if there is a problem with your order or a question that we need answered to begin work on your order, however, this is rare.

If you do not receive any of these confirmations, please log in to your Better Than Barefoot Sandals account and verify your email address.

Shipping

Better Than Barefoot Sandals custom creates all products specifically to your specifications. Once we receive an order, we will send you your custom barefit kit within 1-3 business days (excludes holidays).

We prefer to ship via UPS, however, we do offer USPS & FedEx shipping, at an additional cost, to all customers during checkout. We generally ship daily Monday through Thursdayy. On occasion, we will send out packages on Saturdays. FedEx & UPS packages shipped or delivered on Saturdays do incur an additional fee. Therefore, unless otherwise requested, UPS & FedEx next day packages shipped on Friday (or 2 day packages shipped on Thursday) will be delivered by the carrier on Monday unless you request Saturday shipment or Saturday delivery on your package.

January 28, 2008 shipping guidelines update: We are no longer shipping via USPS priority or USPS express. Due to poor tracking ability with USPS delivery confirmation service, we are offering UPS or FedEx shipping methods exclusively for all orders.

Both UPS and FedEx have excellent tracking systems in place, giving you, our customer, the ability to track your package from our studio to your door with ease. This is not possible with USPS shipping at this time, which has been a source of concern for our customers and us when packages are delayed or fail to be delivered. Therefore, to provide you a complete Better Than Barefoot Sandals experience, we will only offer UPS and FedEx shipping options for all orders placed on or after this date so that you may track your package from our studios to your door with ease.

When ordering, please provide a valid street address for your shipping address. We will no longer be able to accept orders that are shipped to PO Boxes.

Important: We ship to the shipping address provided at the time of order. It is important to double check this information, as Better Than Barefoot Sandals can not be held responsible if product is shipped to an incorrect address due to entry error on the your (the customer’s) part.

If the shipping address can not be validated by the designated shipper, and the billing address is different than the shipping address, the order will be shipped to the billing address.

If a shipping entry error is the fault of Better Than Barefoot Sandals, we will replace your barefit kit at no additional charge to you (non-validating shipping addresses are not considered to be the fault of Better Than Barefoot Sandals and will not be replaced at no charge).

International Shipping: Shipping may need to be recalculated on many international orders due to customs requirements. Customer is responsible for all customs charges, duties, and/or import fees.

Gift Designation for international shipping: Under no circumstances will Better Than Barefoot Sandals ship an international order with the designation of “gift”. We understand that customs fees and duties fees may apply to the shipment, but, we absolutely can not honor a request to mislabel an international shipment as a “gift” in order for the recipient to evade customs fees or duties. Orders received requesting this sort of designation may be cancelled at the discretion of Better Than Barefoot Sandals.

Shipping charges: We charge actual shipping cost for your order, plus a minimal amount of handling charges that cover the cost of additional services such as delivery confirmation and package insurance. You will never be charged more than the shopping cart shipping & handling amount for orders within the U.S. that is provided to you at the time of your order. This is generally true with international orders, as well - however, because different countries have different customs fees or other additional charges, if this is not the case, we will notify you prior to processing your order, to obtain your permission for the excess shipping charges.

You will never be charged for more than the total amount quoted for your order without your consent. If, for some reason, your order is under quoted or under priced in our shopping cart, we will either absorb the cost, or contact you prior to processing your order, to obtain your express permission.

Please contact us if you have any questions regarding these policies and we will be happy explain them further.

Defective Merchandise Policy

Once you received your completed custom leather sandals, you are required to inspect merchandise on arrival and notify us within five days of any damage in shipment. Otherwise, we need to assume any damage occurred after receipt. Should you, within two years of your purchase of your purchase of a custom leather sandals, discover a defect in workmanship, contact us by mail, fax, e-mail, or telephone to arrange the return of the product for repair or replacement at our discretion. You will need your original sales receipt and proof of payment. Return shipping charges for defective merchandise are the customer’s responsibility, regardless of location.

Return policy

All products at Better Than Barefoot Sandals are custom created when you order, therefore, we do not accept returns of merchandise (except in the case of defective merchandise as defined above), nor do we issue refunds. Large custom orders require at minimum 50% non refundable deposit prior to work beginning, with the remaining 50% due prior to shipping. In the event of order cancellation, the deposit is not refundable.

3-Day Cancellation Right

You may cancel your order by notifying us within three calendar days of your placing the order. If you do, and your custom barefit kit has not shipped, there will be no charge and we will return your payment within 10 days of your notice. If your custom barefit kit has shipped to you, or it has been more than 3 calendar days, actual shipping cost plus a 25% cancellation fee will be deducted from your refund. To cancel your order, you need to email us or call us with the date of purchase, items purchased, your name, address, phone number, and payment information (this allows us to verify you are the original purchaser). If you would like to mail your cancellation notice, our address is:

Better Than Barefoot Sandals
c/o Saving Grace Enterprises
411 West Pleasant Street
Pleasantville, IA 50225

Or, you may call us at: 515-309-1455.